SURF Smart Solutions
SURF StartSM Program
Quickly Deliver Enterprise Search for Immediate Business Impact
CHALLENGE

Traditional methods to deliver information intelligently to the desktop are a long, exhausting and unenthusiastic process. The lack of up-front user involvement slows momentum and causes desire to be lost which is very difficult to regain. This often stalls or permanently disrupts many IT projects.

The top information delivery challenges organizations face today are:

  1. Lengthy Deployment Times. Many approaches to enterprise search deployment often evolve into theoretical and academic "science projects". This requires too much time be invested up-front preparing information for indexing and deploying technology before benefits can be realized.
  2. Lack of a Discovery Strategy. Without a comprehensive understanding of your accessibility barriers, information assets have not been fully identified or targeted for delivery to the business user in a unified view with a comprehensive deployment strategy.
SOLUTION

NewLane’s SURF Start Program is the repeatable first step to deploy an innovative information delivery framework for incremental improvements that enable quick wins inside the organization. We rapidly implement the appropriate search platform with an intuitive, unified view connected to your data source(s). We then operate this technology as a diagnostic search tool to report on the Findability and Information Readiness of the content. This solution provides hands-on validation of search deployment along with a concise rollout strategy for immediate business impact.

 

Figure 1.1 Flow diagram of the SURF Start Pilot Program

Information Readiness Pilot Program

An adaptive discovery process that acts as the first step to implement a search-based application framework to provide incremental improvements.

  • Quantitative and qualitative metrics associated with the ability of the end user to find information
  • Assessment of content taxonomy and categorization model
  • Assessment of current information stores and distribution management practices
  • Prioritized recommendations to improve search results

Conference Room Pilot (CRP)

A 20-Day Proof-of-Concept Program

Allow a group of targeted users to evaluate the search platform in a controlled environment.

The primary objective of the engagement is to clearly document the requirements for search in support of the business objectives. The user requirements will then be prioritized to provide the scope for the search platform deployment.

Figure 1.2 A Sample SURF Start Conference Room Pilot Program

Ensures Business Alignment, Enthusiasm and Support for Rollout!

Business users need ways to improve efficiencies, speed the decision making process and keep up with the ever changing information.

OPTIONS
Business Challenge
Deliver enterprise search quickly with a rollout and adoption plan based on your business purpose.
NewLane Solution
Apply a proven, agile framework designed to operate in short cycles.
Customer Benefit
A tailored, secure and intuitive user interface to find and act on relevant information at your fingertips.
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